Apple salespeople go online in four countries outside the U.S.

The service will allow customers to get answers to questions related to buying a new iPad or iPhone.

Apple launched an online service that will allow would-be customers looking to buy an iPhone or iPad to chat or hold a call with an Apple Store specialist discussing the ins and outs of those devices. If the person decides to make a purchase, the specialist will set up the product, just as they would in-store.
The service is only available to customers in the U.K., Brazil, Germany, and Spain. Customers in the U.S. have, at least so far, not been offered the service.